Return Policy

To be eligible for a free return, the following must be met:

• A sip-line.com receipt. We cannot accept returns for purchases made from our authorized distributors.
• Return must be made within 30 days of purchase through sip-line.com. Once approved, a pre-paid shipping label will be provided to you.
• Any shipping cost from the original order are not refundable.
• All additional shipping costs are not refundable.
• All merchandise must be unused and undamaged and retuned in its original packaging
• Once we have received your return, please allow 15 business days for the refund to process. Refunds will be returned to your original form of payment. We do not offer store credit or gift cards for returned products. Sip-Line® does not accept returns on items that have been custom ordered and are customized.

If you would like to exchange your product, please return your item for a full refund and repurchase on the Sip-Line® website for the correct item.

Please submit a warranty request though our Contact us form on your eligible product and we will get back to you upon review.

Shipping your returns back

We recommend the following when returning your items to us

• Make sure box is secure after placing the Sip-Line® into it to ensure there is no damage or theft that occurs during transit. Sip-Line® is not liable for returns that have been compromised during shipment. You may utilize the original product packaging or your own. Please make sure it is secured with shipping tape prior to shipment. Please make sure to cover any old shipping labels with the new label.
• Insert any and all paperwork inside of the shipment box. This can include your RMA# or original order number.
• Ship per your return label, and obtain a copy of your drop off receipt for your records.
• If you should choose to use your own shipper, please include return RMA or original order number inside the box. We recommend selecting a service that includes tracking for your records. Any additional return shipping costs are not refundable.